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1. HOW DO I PAY FOR AN EVENT TICKET?


a. Our preferred payment option is E-Transfer to our email address (charters@venturebuslines.ca) as there is no service fee passed on to our customers.


b. Other payment options are Visa, MasterCard, and debit card. Event sales can be made directly by utilizing the PURCHASE TICKETS tab located at the top of our webpage. Also please be aware that a small surcharge, per seat, will be applied as well.


2. WHAT IS OUR CANCELLATION POLICY?


a. We strive to provide services up to our scheduled date of departure. Unfortunately, unforeseen circumstances, such as, inclement weather, or a lack of event sales, may force us to cancel an event. Should this occur, a decision will be made 24 hours before the scheduled event date and our customers will be immediately notified.


3. WHAT IS OUR CUSTOMER CANCELLATION POLICY - SHOULD YOU NEED TO CANCEL?


a. FOR DAY CHARTERS - all customers will be granted up to 48 hours before the scheduled event date to cancel their event purchase and at that time a full refund will be issued. NO REFUNDS WILL BE ISSUED WITH LESS THAN 48 HOURS NOTICE. 


b.      FOR MULTI-DATE CHARTERS - all customers will be granted up to 14 days before the scheduled charter to cancel their event purchase and at that time a full refund will be issued.  Within 14 days of the charter date the customer is welcome to have someone take their place, but NO REFUND WILL BE ISSUED WITH LESS THAN 14 DAYS NOTICE.


4. WHAT IS OUR REFUND POLICY - SHOULD WE NEED TO CANCEL?


a. Should a scheduled event be cancelled, due to unforeseen circumstances, we will notify our customers 24 hours in advance, and a full refund will be issued.